Responsible Gaming
at jalibat

At jalibat, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm, or family conflict. As Bangladesh's leading online casino and sports betting platform, we take our duty of care to every player seriously. That commitment shapes the tools we build, the policies we enforce, and the culture we cultivate across every corner of our platform.

Responsible gaming is not a box we tick to meet a compliance requirement. It is a living programme that runs alongside every product decision we make. When we design a new bonus, we consider how it affects player behaviour. When we review account activity, we watch for patterns that may signal distress. When a player reaches out for help, we respond with empathy and concrete action — not just a link to a policy document.

We ask every jalibat player to treat gambling as leisure spending — money set aside purely for entertainment, just as you might budget for a night out in Dhaka or a cinema visit in Chittagong. Gambling with money reserved for rent, groceries, education fees, or family obligations is a warning sign that we take extremely seriously. If you ever feel that gambling is affecting your finances or mental wellbeing, please use the tools and contacts listed on this page immediately.

Age verification is a mandatory step in the jalibat registration and KYC process. Every new player is required to submit a valid, government-issued identification document — such as a National Identity Card (NID) or passport — confirming that they are 18 years of age or older before they are permitted to make a deposit or place a bet. Accounts that cannot be verified as belonging to an adult will be suspended immediately and any funds returned.

We conduct ongoing age verification checks throughout the lifecycle of every account. If at any point we have reason to believe that an account is being used by a minor — or that an adult has registered an account on behalf of a minor — the account will be locked pending investigation. jalibat reserves the right to forfeit any winnings generated by an underage player and to report the matter to the appropriate authorities.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites. Reputable filtering tools such as Net Nanny, Kaspersky Safe Kids, and built-in device parental controls can help block gambling-related content on shared or family devices.

Problem gambling develops gradually and can be difficult to recognise from the inside. Many players who develop a gambling problem initially experience it as simply enjoying the entertainment — until the frequency, stakes, and emotional impact begin to escalate. Knowing the warning signs early is the most powerful form of protection.

jalibat asks all players to reflect honestly on the following indicators. Problem gambling is not a moral failing — it is a recognised behavioural health condition, and help is available.

Common Warning Signs

• Gambling more frequently than you intended, or for longer sessions than planned.
• Chasing losses — placing additional bets to try to recover money you have already lost.
• Spending money on gambling that was set aside for essential expenses such as rent, food, school fees, or utility bills.
• Borrowing money, taking loans, or selling personal possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when you are not able to gamble, or when trying to cut back.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Gambling to escape stress, depression, anxiety, loneliness, or difficult life circumstances.
• Failed attempts to set personal limits or stop gambling entirely.
• Gambling affecting your work performance, family relationships, or physical health.
• Neglecting personal responsibilities — including family, prayers, health, or daily routines — due to gambling.

Take a moment to review the questions below honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or use one of the responsible gaming tools described in the next section.

jalibat provides a comprehensive suite of responsible gaming tools that every registered player can activate at any time, at no cost, directly from their account settings. These tools are designed to help you maintain healthy boundaries and stay in full control of your gambling activity.

Self-exclusion is a formal tool that allows you to permanently block yourself from accessing your jalibat account for a defined period or indefinitely. It is the most comprehensive protective measure available and is intended for players who feel that gambling has become, or is at serious risk of becoming, a problem in their lives.

Self-Exclusion Periods Available

• 6 months: Minimum self-exclusion period. Suitable for players who recognise early warning signs and want a meaningful break.
• 1 year: Recommended for players who have experienced repeated episodes of problem gambling.
• 5 years: For players with a significant gambling problem who need long-term structural support.
• Permanent (lifetime): An indefinite exclusion with no scheduled end date. A permanent exclusion can only be reconsidered after a minimum of 5 years and requires a face-to-face review with our responsible gaming team.

How to Apply for Self-Exclusion

1. 1
   Contact our support team Email support@jalibat with the subject line "Self-Exclusion Request". Include your registered account email and mobile number, and specify your chosen exclusion period.
2. 2
   Identity verification We will verify your identity using the details on your account before processing the exclusion. This step protects you from unauthorised exclusion requests.
3. 3
   Exclusion activated Your self-exclusion will be activated within 24 hours of your verified request. You will receive a confirmation message to your registered mobile number once it is live.
4. 4
   Marketing suppressed All promotional emails, SMS notifications, and push alerts will be immediately suppressed upon activation of your self-exclusion. We will not market to you during your exclusion period.
5. 5
   Account reopening after exclusion When your exclusion period ends, your account will not automatically reopen. You must contact our support team to request reinstatement, at which point we will discuss responsible gaming tools and set appropriate account limits before re-enabling access.

jalibat's in-platform tools are designed to help you maintain control — but we recognise that some situations require the involvement of trained professionals who specialise in gambling-related harm. Below are the support channels available to you.

Seeking help is the right thing to do — and the earlier you reach out, the more effective the support tends to be. Do not wait until the situation feels unmanageable. A single message to our support team or a call to a helpline can be the first step toward regaining control.

jalibat maintains a strict zero-tolerance policy toward underage gambling. We are aware that household devices — phones, tablets, laptops, and desktop computers — are often shared between adults and children, and we encourage all adult players to take active steps to prevent minors from accessing their jalibat account.

Steps You Can Take at Home

• Never share your jalibat account username, password, or PIN with anyone, including family members.
• Log out of your jalibat account completely after every session, especially on shared devices.
• Enable biometric authentication (fingerprint or face recognition) on your mobile device so that your account cannot be accessed without your physical presence.
• Install parental control software on devices accessible to children — tools like Google Family Link, Apple Screen Time, or Kaspersky Safe Kids can filter gambling-related content at the device level.
• Educate older children and teenagers about the legal age requirement for gambling and the reasons behind it.

Reporting Underage Access

If you believe a minor has accessed or created a jalibat account — whether your own child or any other individual — please contact us immediately at support@jalibat. Provide as much detail as possible. We will investigate the matter urgently, suspend the account pending review, and take all necessary steps to address the situation in accordance with our policies and applicable law.