jalibat
Privacy Policy

jalibat collects personal data in order to provide you with a safe, compliant, and enjoyable betting and gaming experience. The categories of information we collect fall into three broad groups: information you provide to us directly, information we generate through your use of the platform, and information we receive from third-party payment and verification providers.

Information You Provide Directly

When you register an account, make a deposit, contact customer support, or participate in a promotion on jalibat, you may provide us with some or all of the following:

• Identity data: Full legal name, date of birth, national identity card (NID) number, or passport number.
• Contact data: Email address, mobile phone number, and residential address (including district, division, and postal code within Bangladesh).
• Financial data: bKash or Nagad mobile number, bank account details, transaction reference numbers provided during deposit or withdrawal requests.
• Verification documents: Scanned or photographed copies of government-issued ID, proof of address, and payment method screenshots submitted as part of the KYC process.
• Communications data: The content of messages you send to our support team via live chat or email, including any attachments you provide.
• Preference data: Game preferences, promotional opt-in choices, language settings, and notification preferences you configure within your account.

Information Generated Through Platform Use

When you browse or interact with jalibat, we automatically collect certain technical and behavioural data, including:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: Pages visited, time spent on each page, games played, bets placed, bet amounts, tournament selections (BPL, IPL, T20 World Cup, etc.), and session duration.
• Transaction data: Full history of deposits, withdrawals, bonus credits, wagering activity, and account balance changes.
• Log data: Server-side logs recording login timestamps, IP addresses used to access the account, and any security events such as failed login attempts.

Information Received from Third Parties

We may receive supplementary personal data from trusted third-party partners who help us operate jalibat, including identity verification service providers, payment processors (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank), fraud detection partners, and analytics providers. Data received from these sources is used only for the purposes described in this Policy and is subject to the same security standards we apply to data you provide directly.

jalibat processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use the data we collect are set out below, together with the corresponding lawful basis for each processing activity.

Where we rely on your consent as the lawful basis for processing — for example, sending you marketing communications about new promotions, seasonal offers such as those tied to Eid or the BPL season, or bonus announcements — you may withdraw that consent at any time by updating your notification preferences within your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing that took place before you withdrew it.

jalibat does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processing partners (bKash, Nagad, Rocket, Upay, and affiliated banking institutions), identity verification and KYC providers, cloud infrastructure and hosting providers, fraud detection and cybersecurity vendors, and customer support platform operators. Each service provider is contractually obligated to process your data only on our instructions and in accordance with this Privacy Policy.

Legal and Regulatory Authorities

We may be required by applicable law, court order, or regulatory direction to disclose your personal data to competent legal or regulatory authorities. In such circumstances, we will comply with the legally binding request and, where permitted by law, will notify you of the disclosure. jalibat cooperates fully with law enforcement agencies in investigations relating to money laundering, fraud, match-fixing, or other criminal activity connected with the use of our platform.

Business Transfers

In the event that jalibat undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred, and your data will continue to be treated in accordance with this Privacy Policy unless you are notified of material changes.

Protection of Rights

We may disclose your data where we believe in good faith that such disclosure is necessary to enforce our Terms & Conditions, to protect the rights, property, or safety of jalibat, our players, or the general public, or to detect, prevent, or address fraud or security vulnerabilities on the platform.

jalibat uses cookies and similar tracking technologies — including web beacons and local storage — to operate the platform, remember your preferences, maintain your login session, prevent fraud, and understand how players use the platform so that we can continue to improve it.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as user authentication, session management, security token validation, and load balancing. You cannot opt out of strictly necessary cookies without disabling core platform functionality.
• Functional cookies: These remember your preferences — such as your chosen language, notification settings, and game view preferences — so you do not need to re-enter them on each visit.
• Analytics cookies: These help us understand aggregated usage patterns on jalibat, such as which game categories are most popular, how players navigate between sections, and where users drop off during the registration or deposit flow. This data is used in aggregate and anonymised form to improve platform design and performance.
• Security cookies: These assist our fraud detection systems in identifying unusual access patterns, detecting bot activity, and flagging suspicious login attempts that may indicate unauthorised access to player accounts.

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most browsers allow you to view, block, or delete cookies. Please be aware that disabling certain categories of cookies — particularly strictly necessary and security cookies — may impair the functionality of jalibat and prevent you from accessing certain features of your account. Detailed guidance on managing cookies is available in the help documentation of your browser provider.

We do not use cookies to serve third-party advertising or to track your activity on websites other than jalibat.

jalibat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

After the applicable retention period expires, your personal data will be securely deleted or anonymised in a manner that prevents its reconstruction. Where data is anonymised rather than deleted, the anonymised data set may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked back to you as an individual.

Please note that where your account is subject to an ongoing investigation — whether internal (e.g., a fraud review or disputed transaction) or external (e.g., a law enforcement inquiry) — we are entitled to retain all relevant data beyond the standard retention periods until the investigation is formally closed.

jalibat employs a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security programme includes, but is not limited to, the following measures:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using current-generation Transport Layer Security (TLS) protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit.
• Encrypted data storage: Personal data and financial records stored on our servers are encrypted at rest using AES-256 encryption. Backup copies of data are subject to the same encryption standards.
• Access controls: Access to player personal data within jalibat is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access required to perform their duties, and all access to sensitive data is logged and auditable.
• Two-factor authentication: Internal administrative accounts are protected by multi-factor authentication. Players are encouraged to enable two-factor authentication on their jalibat accounts for an additional layer of security.
• Penetration testing: jalibat conducts periodic security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: We maintain a documented data breach response plan. In the event of a security incident that affects your personal data, we will notify you and the relevant authorities within the timeframes required by applicable law.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us immediately at support@jalibat if you suspect that your account has been compromised.

As a jalibat user, you hold a number of rights with respect to the personal data we process about you. We are committed to honouring these rights promptly and transparently. The rights available to you include the following:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update basic account information directly through your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that certain data must be retained for legal and regulatory reasons (see Section 5), and erasure requests may be declined where retention is legally required.
• Right to restrict processing: In certain circumstances — for example, while a disputed data accuracy issue is being resolved — you may request that we restrict the processing of your personal data to storage only.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: Where processing is based on our legitimate interests, you have the right to object. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.
• Right to withdraw consent: Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. This includes opting out of marketing communications.

To exercise any of the rights listed above, please contact our support team at support@jalibat with the subject line "Privacy Rights Request". We will verify your identity before processing your request and will respond within 30 calendar days. If your request is complex or high in volume, we may extend this period by a further 30 days, in which case we will notify you of the extension.

jalibat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, updates to our service offerings, or feedback from our user community. When material changes are made to this Policy, we will notify registered players via the email address on file and display a prominent notice on the platform for a minimum of 30 days following the update.

The "Last Updated" date at the top of this page reflects the date on which the most recent revision took effect. We encourage you to review this Privacy Policy periodically to stay informed about how jalibat protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Policy.

If you have questions, concerns, or feedback about this Privacy Policy or our data practices, please do not hesitate to contact us. Our team is available around the clock to assist you.

Contact email: support@jalibat